Search Engine Marketing Account Representative job at Submit Express, Glendale, CA.

Search Engine Marketing Account Representative

Job Description

The customer service representative will be responsible for maintaining constant contact with our clientele to ensure that an open line of communication exists in order to provide a superior experience that is open and conducive to a long-lasting relationship.

Duties include but are not limited to

Work closely with the sales and technical team to address client concerns.

Participate in conference calls to resolve client issues.

Support management to maintain a high level of client satisfaction through professional and consistent communication with clients.

Identifying areas of potential for improving client experience.

Conduct customer surveys and report results to management.

Recommended Experience

2 to 3 years of customer service experience

Excellent verbal and written communication skills

Positive attitude and strong interpersonal skills

College degree strongly preferred

Computer skills (e.g. Outlook, Word, Excel)

Knowledge of online marketing, and search engine optimization industry preferred

bility to deal with stressful situations professionally

Experience in the technology or Internet based service industry highly desirable

Minimum Education requirement: BA/BS or better

Salary

$20.00 to $25.00/hr

About Our Company

Submit Express Inc. is a leading Search Engine Optimization (SEO) and internet marketing company in business over 15 years. Our company also offers reputation management, link building, content writing, press release services and email marketing. Our sister company iClimber.com offers social media marketing services. Our clients are mainly mid-size to large businesses, including Fortune 1000 companies.

We are an Equal Opportunity Employer.

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